Get in Touch
Contact Details
Please note: Final payment is due upon satisfactory completion of all work carried out.
Contact us today to arrange a free quote, or with any questions or enquiries you may have, using any of the methods below:
Owner & Managing Director Wayne Tarpey
I personally over see every job and am always available to discuss your project directly.
Telephone: 01952 407355
Mobile: 07547 642035
Email: info@homefrontuk.co.uk
Address: 2 Central Avenue, Ketley, Telford, Shropshire, TF1 5BX
Alternatively, please feel free to complete the contact form below, and we will respond to your message as soon as possible.
We look forward to hearing from you.
COMPLAINTS POLICY
Here at Homefront UK we always endeavour to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure we can put things right for you as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards Homefront UK aims to achieve.
Please contact us straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Our Complaints Procedure
On receipt of your complaint we aim to respond within 5 days.
We will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service. Where we cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
Homefront UK has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
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